SMT Carbon Reduction Plan
This plan sets out SMT’s current carbon baseline, the present boundaries of available
emissions data, and the practical steps we are taking to improve reporting and reduce
environmental impact over time. It provides a transparent, proportionate and credible
account of SMT’s decarbonisation approach as a Wales based charity delivering
essential frontline services.
SMT Environmental Policy Statement
SMT aims to protect and improve the environment through good management and by adopting best practice wherever possible. We will work to integrate environmental considerations into our business decisions and adopt greener alternatives wherever possible, throughout our operations.
SMT Complaints Leaflet
We are committed to providing high quality services to our users. We understand, however, that sometimes things may go wrong, or services may not reach the quality level you expect. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right. If we cannot resolve matters in the way you want, we will explain why it is not possible to do as you suggest. This leaflet gives information about our complaints procedure and how to make a complaint. It includes information about what you can expect from us when we are dealing with your
complaint.
